Every decision maker in your TAM will receive an email
and a LinkedIn message in the next ninety days.

Prepared for
Fathi · LTVplus
Selling
Fully managed, dedicated support and technical teams, hired and run offshore, for MSPs, eCommerce brands and SaaS companies
Prepared
September 2026 · Charm

Your form said a first year with a client runs fifty thousand dollars and that you could take twenty qualified meetings next month. Twenty meetings at that size is at least a million dollars of pipeline a month. The plan, the price and the agreement are all on this page, so we can start on this call.

Charm builds and runs outbound for
Spout
Selery
Stable Kernel
Search Atlas
Ink'd Stores
Spark6
Section AI
+ other GTM clients

01 / Current stateA rate card published to the dollar, and every MSP owner who has never seen it.

The business
  • Founded in 2017 by David Henzel and GQ Fu to rid the world of bad customer experiences, now led by Samir Said, with delivery teams in the Philippines, Ukraine, South Africa, Jamaica, Zimbabwe, Germany and Singapore.
  • The homepage no longer leads with live chat. It leads with managed technical support for MSPs: helpdesk technicians, Tier 2 engineers, NOC engineers and security analysts, pre-trained on ConnectWise, Datto Autotask, HaloPSA, NinjaOne and Syncro.
  • ISO 27001:2022 and SOC 2 Type II, which is the question every MSP owner asks before letting an outside engineer touch a client network.
The buyers
  • Your case studies and your logo strip name two different buyers in one list: PrettyLitter, RoC Skincare, Yankee Publishing, Bully Max and Pink Lily on one side, TekReplay and NexusTek on the other.
  • The MSP owner is the newer buyer and the one the homepage is written to. Fifty-two percent of MSPs cannot find enough technicians, in your own headline.
  • The eCommerce and SaaS buyer has not gone away. Your Clutch profile puts forty-five percent of the work in eCommerce and twenty percent in retail, where a head of customer experience or a founder signs.
The numbers
  • Your form: revenue of three to nine million, a first year with a client worth fifty thousand dollars, and room for twenty qualified meetings next month.
  • At those numbers, twenty meetings is at least a million dollars of pipeline a month, before a second seat is added to a team already running.
  • Every buyer here can be listed: MSPs carrying a PSA badge, brands with a helpdesk widget in the page source, software companies hiring their third support rep. A finite universe, written to every ninety days.

02 / Root of problemsTwo businesses under one name, and a category every buyer has already been emailed about.

A crowded category
  • Every MSP owner and head of customer experience has been emailed by an outsourcer this month, usually offering agents with no price attached.
  • Your rate card is the difference and it is already public, so the email can open with a number instead of a promise.
  • ISO 27001 and SOC 2 answer the objection that ends most of these conversations, and they belong in the first message, not the third.
Two buyers, one name
  • The homepage sells managed technical support for MSPs. The case studies sell recovered revenue for eCommerce brands. A buyer who lands on the wrong one leaves.
  • An MSP owner needs a NOC engineer costed. A head of customer experience at a beauty brand needs a queue cleared. Those are separate campaigns, never one email about outsourcing.
  • The name was built for the eCommerce vision, increasing customer lifetime value, which tells an MSP owner nothing about Tier 2 coverage at two in the morning.
Several signers per firm
  • At a small MSP the owner signs. At a firm of forty the service delivery manager owns the gap and the owner owns the budget.
  • At an eCommerce brand the head of customer experience feels the queue and the founder or chief operating officer approves the spend.
  • Each of those people needs a campaign written to their role, never one message to business owners.

03 / What you'll haveNinety days from now, every MSP owner and support lead on the list has heard from LTVplus.

Pipeline
  • Replies from MSP owners, service delivery managers, heads of customer experience and eCommerce founders, landing in your inbox the same day with the thread attached.
  • About thirty thousand buyers written to every month, three touches then a rest, so the whole universe hears from LTVplus each cycle.
  • The published rate card, or one unfilled seat costed out on a call, as the ask, so a yes is one sentence.
The engine
  • Four new campaigns every two weeks, each a permutation of buyer and angle: an MSP owner as an MSP owner, a head of customer experience as a head of customer experience.
  • Cold domains that never touch ltvplus.com, warmed and monitored for the life of the engagement, each one resolving to a page about you.
  • Email and LinkedIn as one person: the email goes out, and the connection from a seat on your team follows.
What you see
  • Every reply, the same day, with the contact's details and what they were sent.
  • Every buyer we find in a database that is yours: MSPs, brands, the platforms they run and the people inside them, exportable at any time.
  • A ranked answer to which buyer and which angle produces signed pilots, read against the cost of the engine.

We run the lists, the copy, the sending infrastructure and the LinkedIn seat. You review the copy, send the rate card, and take the discovery calls.

04 / How it runsFrom an MSP owner on the list to a booked discovery call.

Charm × LTVplus Sendinginfrastructure Listbuilding Contactresolution Signalagents LinkedInseat Copy Four campaignsevery two weeks ↺ every cycle built from the last Email and LinkedInas one person Every reply in your inbox,same day ✓

05 / CampaignsWhere we start, and how we find them.

MSPs on a stack
  • Who. Owners, service delivery managers and operations directors at managed service providers running ConnectWise, Datto Autotask, HaloPSA, NinjaOne or Syncro.
  • How we find them. The partner and marketplace directories each of those vendors publishes, plus a crawl of MSP sites for the stack badges they put on their own pages, resolved to the owner and to whoever runs service delivery.
  • The ask. Thirty minutes on the one seat they cannot fill, with your rate card and a shortlist inside seven to fourteen days.
Open technician roles
  • Who. Owners and hiring managers at MSPs carrying a helpdesk, NOC or Tier 2 vacancy that has sat on their careers page for more than a month.
  • How we find them. An agent reads MSP careers pages and job boards every cycle and keeps the roles still open, so the email names the exact title they are trying to fill.
  • The ask. Fill that role in thirty days at the published rate instead of carrying it another quarter, starting with a shortlist of candidates.
eCommerce helpdesks
  • Who. Heads of customer experience, support managers and founders at direct-to-consumer brands doing enough volume to keep a ticket queue open all week.
  • How we find them. A crawl of brand storefronts for the chat widget and helpdesk script in the page source, which names Gorgias, Zendesk, re:amaze or LiveChat before the first line is written.
  • The ask. The PrettyLitter story, over five hundred thousand dollars of lost revenue recovered, and a quote on one non-voice seat.
SaaS support queues
  • Who. Founders, heads of support and chief operating officers at software companies where the queue is still answered by engineers or by the founder.
  • How we find them. Our executive index for support and success titles at software companies, matched against a crawl of their help centre, changelog and status page for who is actually replying.
  • The ask. The Caseproof and Awesome Motive recoveries, and one trained rep on a three-month pilot with no long-term obligation.
Channel conferences
  • Who. Owners and principals of MSPs who speak at or exhibit at the channel events, and the vendors and peer groups who convene them.
  • How we find them. Exhibitor and speaker lists from The MSP Summit and Channel Partners Conference, matched to each firm and resolved to the person who signs.
  • The ask. Twenty minutes on what the Kaseya State of the MSP report found about staffing, and what that same gap costs their firm this year.

Four campaigns go out every two weeks, starting with the MSPs on a stack, the open technician roles and the eCommerce helpdesks. Some ship as written and some change at the parameter session, and every cycle after is built from what the last one showed.

06 / Tool stackThe stack costs more than the fee.

Data & enrichment
Clay
Enrichment waterfall, contact resolution
$800/mo
DiscoLike
Lookalikes from your best accounts
$199/mo
LeadMagic
Email verification
$249/mo
Ocean.io
B2B lookalikes
$600/mo
Infrastructure & sequencing
Hypertide
Inbox infrastructure
$1,850/mo
Charm Sequencer
Private IP pool
$500/mo
HeyReach
LinkedIn, human-paced, your seat
$197/mo
PhantomBuster
Social automation
$49/mo
Signals & glue
Apify
MSP, brand and careers page pulls
$100/mo
RB2B
Visitor deanonymisation on ltvplus.com
$149/mo
n8n
Workflow glue
$100/mo
Signal agents
Open roles, helpdesk platforms and the channel calendar, built per campaign
Included
Licensed by yourself
$4,793/mo

Plus the person who runs them. Eleven licenses, a sending stack to keep off blacklists, and someone writing four campaigns a fortnight and reading every reply.

VS
Included with Charm
$0

Every tool above sits on our licenses and is run by our team. The Engine tier is $3,997 a month, less than the stack lists for on its own before anybody's time.

07 / Timeline and deliverablesBuyers hear from LTVplus in week one.

LinkedIn seat live
MSP and brand lists built
Cold domains warming
Agents and copy built
Cold campaigns at full volume
New cycle every 2 weeks
Week 1
  • Parameter session, buyers ranked
  • LinkedIn seat connected, MSP owner lists live by DM
  • Your clients and open quotes exported for suppression
  • Cold domains ordered
Week 2
  • MSP, brand and careers page crawls run
  • Owner and customer experience contacts resolved with verified emails
  • Open role and helpdesk platform agents built
Week 3
  • All sequences written and scored
  • Copy approved by you
  • Soft launch on the new domains
Week 4
  • All campaigns live at full volume
  • Replies in your inbox the same day
Month 2 +
  • Four new campaigns every two weeks
  • Next cycle written from the replies to the last
  • Strategy call every other week
Included in the Engine tier
  • Full cold infrastructure on separate domains, never on ltvplus.com
  • Up to 100,000 emails a month as three-touch sequences, about thirty thousand buyers
  • LinkedIn seat managed end to end, paired with the email
  • MSP, brand, SaaS and event data pulled fresh per campaign
  • Every record we build exportable and yours
  • Your customers and open deals suppressed before the first send
  • Straight-volume campaigns raced against the signal plays
  • Any campaign swapped into the rotation at the next two-week cycle
  • All copy written, scored and iterated cycle over cycle
  • Replies routed to you the same day
  • Sending domains warmed and monitored for the life of the engagement
  • Dedicated account manager

08 / ProofWe have solved every piece of this before.

Hello Hero

Youth mental health platform · Same shape: a universe no data vendor sells, resolved to the named human
Challenge

Decision-makers across thousands of US school districts, a universe that exists only in public records, with the actual humans buried behind institutional entities.

Solution

Mapped every administrator in every US public school district from public data, resolved each to a verified direct contact, and ran parallel campaigns off that dataset. The MSP, brand, SaaS and event lists in this proposal are the same build.

$35M
Pipeline generated
300+
Institutional leads
15+
Specialists recruited
6 mo
Timeline

Rightworks

Cloud accounting and practice management · Same shape: a public signal as the trigger, email and LinkedIn together
Challenge

A saturated mid-market category, a sales team stretched thin, and a need for targeting that cut through noise rather than adding volume to it.

Solution

Intent-based outbound triggered on firms hiring specific roles and engaging with specific content, multi-touch across email and LinkedIn. The signal plays above are that exact mechanic: a public signal, the situation it implies, and the two channels acting as one person.

$4.2M
Pipeline generated
180+
Demo requests
28%
Reply rate
5 mo
Timeline

VirtualFork

Restaurant technology platform · Same shape: buyers who are reachable in a window, not before
Challenge

Owner-operators who ignore generic email, in a category where the deal happens when the buyer is ready and not before. A different industry with your exact dynamic.

Solution

Signal data identified operators at the moment of expansion, with sends timed to when those buyers were actually reachable. The plays above are built around the moments your buyers become reachable, not around a calendar.

$1.8M
Pipeline generated
200+
Operator leads
35%
Reply rate
3 mo
Timeline

Ben's Bites

AI education SaaS · Same question: which buyer and which angle earns the meeting
Challenge

Real credibility in the space but no systematic outbound, and no clarity on which of many possible angles would produce pipeline. Your question wears different clothes: which of MSP, brand, SaaS and event first, and with which ask?

Solution

Forty-plus campaign types tested weekly across email and LinkedIn, doubling down only on what converted. You do not have to pick the winning theory in advance. Enough sends behind each one, and the replies pick it.

$2.5M
Pipeline generated
156x
ROI in 120 days
40+
Campaign types tested
4 mo
Timeline

09 / AcceptAccept, sign and start, right here.

Starter

$2,497/mo

Two campaigns a month, rotated when the replies say so. For a team that wants to see cold email work before it commits to the engine.

  • 2 campaign deployments a month, rotated when the replies call for it
  • Lead data for both campaigns, pulled at build
  • Up to 20,000 emails a month as three-touch sequences
  • Cold infrastructure on our domains, warmed and monitored
  • Replies routed to you the same day
  • No LinkedIn seat
  • No signal agents, no site crawls, no press pulls
  • Monthly email report, no strategy calls
  • One copy revision per campaign, further revisions $250 each
  • 4-month commitment · one-time $1,000 onboarding
Recommended

Engine

$3,997/mo

Four campaigns every two weeks, eight a month. A hundred thousand emails to about thirty thousand buyers, lead data and infrastructure included, with the MSPs on a stack, the open technician roles and the eCommerce helpdesks written to in the first cycle.

  • 4 campaign deployments every two weeks, 8 per month
  • Up to 100,000 emails a month as three-touch sequences, about 30,000 buyers
  • Full cold infrastructure: domains, DKIM, SPF, MX, warming, private IP pool, never on ltvplus.com
  • All lead data included: MSP, brand, SaaS and event pulls, resolved to the buyer with a verified email
  • 1 LinkedIn seat managed end to end, paired with the email
  • Every record we build exportable and yours
  • Straight-volume buyer campaigns raced in parallel with the signal plays
  • Any campaign swapped into the rotation at the next two-week cycle
  • Parameter session, the buyers ranked and the universe sized live
  • All copy written, scored and iterated cycle over cycle
  • Strategy call every other week · dedicated account manager
  • 4-month commitment · one-time $1,000 onboarding

Engine ×2 + Replies

$7,497/mo

Eight campaigns every two weeks, sixteen a month, two hundred thousand emails, and our team answering every reply and booking the meeting onto your calendar.

  • Everything in Engine
  • 8 campaign deployments every two weeks, 16 per month
  • Up to 200,000 emails a month, about 60,000 buyers
  • Every play live from month one: MSPs on a stack, open technician roles, eCommerce helpdesks, SaaS support queues, channel conferences
  • Second LinkedIn seat
  • Visitor deanonymisation on ltvplus.com, so we see which buyers come looking after the email
  • Reply handling: our team answers every reply in your voice, qualifies it, and books the meeting straight onto your calendar
  • Not-now replies nurtured and re-approached on their timeline, not dropped
  • A shared inbox view so you see every thread as it happens
  • 4-month commitment · one-time $1,000 onboarding
Order summary · updates live
Onboarding & infrastructure setupOne-off$1,000
Total recurring
Total due today
ORDER FORM

Client: (fills from your signature) · Contact: (fills from your signature) · E-mail: (fills from your signature)
Selected Package: · Add-ons: none · Service Fees: , payable in advance per Section 7 · Billing Option: · Amount Due at Acceptance:
Onboarding Fee: , one time · Initial Service Term: months from kickoff, followed by month-to-month. Address and phone are captured on the onboarding form.

Services: Charm is a Go-To-Market Business Process Outsourcer (GTM BPO) providing LTVplus sales expertise and lead generation services per the selected package: lead acquisition against ICP criteria agreed at kickoff, systems and infrastructure setup, and campaign development with ongoing strategic support.

MASTER SERVICES AGREEMENT

This Master Services Agreement ("Agreement") is entered into as of the acceptance date recorded on this page (the "Effective Date"), by and between Charm, registered as Didin Customer Service, LLC ("Charm"), located at 1220 E. Henry St, Tempe, Arizona 85281, and the client identified on the Order Form above ("Client").

1. Services

Charm provides an AI-powered lead generation system with outbound efforts via email and LinkedIn campaigns promoting Client's goods and services for the purpose of generating and nurturing leads for Client (each, a "Campaign"). "Lead" means a potential customer contacted through LinkedIn or email for the purpose of Client offering its goods or services. Charm performs the services in a timely and workmanlike manner. Scope changes require written agreement before work begins, and Charm may charge reasonable costs associated with such changes.

2. Charm's Representations and Warranties

Charm has full power and authority to enter this Agreement; performing it violates no other contract; lead sources infringe no third-party rights and promote no prohibited content; and performance complies with applicable law.

3. Client Responsibilities

Client has full power and authority to enter this Agreement; performing it violates no other contract; and contact data Client furnishes has been diligently verified as serviceable and current.

4. Content

All creative campaign assets are created by Charm. Charm may request existing content from Client to leverage in Campaigns. Client grants Charm a limited, non-exclusive, revocable, royalty-free license to use Client's marks solely to perform the services, ending with the Campaign or this Agreement. Client retains all rights in its intellectual property.

5. Placement and Approvals

Before launch, Charm sends test materials for review. Client has a 24-hour window to object; silence is approval. Client may review each email before every new send, with the same 24-hour window.

6. Term and Termination

The engagement runs an initial term stated on the Order Form (the "Initial Term"), then month-to-month. Fees for the Initial Term are committed at acceptance; neither Party may terminate for convenience during it. Either Party may terminate for material breach uncured within fifteen days of written notice. After the Initial Term, either Party may terminate on thirty days written notice. On termination, Client pays fees accrued through the effective date; if Client terminates for Charm's uncured material breach, prepaid fees for whole unstarted months are refunded.

7. Payment and Invoicing

All fees are payable in advance. The onboarding fee and first monthly period (or the discounted Initial Term fee, where paid-in-full is selected) are due at acceptance and presented for payment on this page through QuickBooks. Client authorizes payment by card or bank transfer through Intuit QuickBooks Payments; card and bank details are held by Intuit, never by this page. Subsequent monthly fees are invoiced in advance of each monthly anniversary of kickoff, invoice delivered seven days prior. Paid-in-full reflects the discount stated on the Order Form; the onboarding fee is not discounted. Late amounts incur 1.5 percent per fourteen days past due, and the program pauses seven days after written notice of nonpayment.

8. Data Access

Charm retains access to Client data to perform the services. Client may view and export all Campaign data at its discretion.

9. Confidentiality

Each Party protects the other's Confidential Information with at least commercially reasonable care, uses it only to perform this Agreement, and limits disclosure to those under equivalent obligations. Standard exclusions apply (public information, prior knowledge, independent development, rightful third-party receipt, Campaign materials and metrics). Trade secrets are held indefinitely; other Confidential Information for five years. Legally compelled disclosure requires reasonable prior notice.

10. Non-Compete

Charm shall not use Leads provided by Client for the benefit of competing ventures, during the term and for one year after.

11. Indemnification

Each Party indemnifies the other against losses, including reasonable attorneys' fees, arising from its breach of this Agreement.

12. Governing Law

Arizona law governs; exclusive jurisdiction lies in Arizona courts.

13. Severability

Invalid provisions do not void the remainder; the Parties negotiate replacements in good faith preserving original intent.

14. Successors and Assigns

No assignment without written consent, except to a merger successor, asset purchaser, or commonly controlled entity.

15. Independent Contractors

Charm performs as an independent contractor. No partnership, joint venture, agency, or employment is created.

16. DNC Compliance

Both Parties comply with all applicable Do Not Call and Do Not Contact regulations, maintain lists against registries, honor DNC requests promptly, and keep required records.

17. Waiver and Remedies

No waiver except in signed writing. Remedies here are in addition to those at law or equity.

Electronic Acceptance

Acceptance through this page, together with the typed name and the recorded SHA-256 hash of the Order Form and this Agreement as displayed, constitutes a binding electronic signature under the U.S. ESIGN Act and UETA. Charm: Didin Customer Service, LLC, by Chris Booth, Owner.

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⬡ Our guarantee

If we miss ROI, month four is on us.

If the engagement has not returned its cost by the end of month three, we run month four entirely at our cost, full effort, nothing held back, and we will connect you with people we have run that month for so you can hear how it went. And at month three you choose either way: keep going, or take the campaign matrix, the copy and every list we built and run them yourself. They are yours regardless.

Claim your guarantee →

10 / Next stepsWhen LTVplus signs.

01

Accept and sign above

The order form and agreement on this page. Your signed copy and the first invoice arrive by email.

02

Fill the onboarding form

Access, brand assets, the customer list for suppression and the LinkedIn seat. The link comes with your signed copy.

03

Book the parameter session

The working session that sizes the universe by buyer, ranks the MSP and eCommerce angles, and settles the ask, whether that is the rate card or one unfilled seat costed out. Pick the date here.

04

Buyers hear from LTVplus in week one

LinkedIn live on the MSP owner and head of customer experience lists while the cold domains warm, with all campaigns at full volume by week four.

Every buyer in your market,
in the next ninety days.

Accept and start →